Frequently Asked Questions

📦 When will my order arrive?

All orders are shipped from our warehouse in Traun, Austria. Standard delivery times are:

Austria: 2–5 business days

Once your order has been dispatched, we’ll send you an email with your tracking number so you can follow your package every step of the way.

🌍 Do you ship internationally?

At the moment, we ship exclusively within Austria to ensure fast, affordable, and reliable delivery. Please double-check your shipping address during checkout to confirm eligibility.

🔍 How can I track my order?

After your order has shipped, you will receive a confirmation email with a tracking link. Simply click the link to view the real-time delivery status of your package.

💳 What payment methods do you accept?

We accept a variety of secure and convenient payment methods, including:

Visa
Mastercard
Klarna
EPS
PayPal

All transactions are protected with advanced encryption technology for your peace of mind.

⏳ What if my order is delayed?

Sometimes delays occur due to courier issues, holidays, or weather conditions. If your order hasn’t arrived within the estimated timeframe, please contact us at farxaam@gmx.net with your order number, and we’ll help you immediately.

🔁 Can I return my purchase?

Yes! You may return any unused and undamaged item in its original packaging within 30 days of delivery.
Please email us first to initiate your return and receive step-by-step instructions.

❗ What should I do if I receive a damaged or incorrect item?

If your item arrives damaged or is not what you ordered, contact us within 7 days of delivery. Be sure to include your order number and clear photos of the issue. We’ll make it right with a refund, replacement, or store credit — your choice.